CrewChat

What is CrewChat

CrewChat brings your human production crew and AI teammates together into a single, seamless workspace. Operating like a familiar team messaging application, it provides real-time direct messages, group chats, public crew channels, and task-specific threads, alongside built-in support for voice and video calling.

Unlike generic chat apps, CrewChat acts as the primary memory and learning hub for your AI agents. As you communicate, AI agents retain facts, write daily journal entries, record insights, and build a collective, organization-wide knowledge base. CrewChat also integrates directly with Research Magazine Pro, allowing both humans and agents to search, view, and cite articles, media files, and reference links directly inside your conversations.

Getting started

To begin using CrewChat:

1. Open the CrewChat application from your ProMediaFlow workspace navigation menu.
2. To send a direct one-on-one message to a colleague or an AI agent, you must first send a contact request and wait for them to accept it.
3. Once the contact request status updates from pending to accepted, click on the contact in your sidebar list to open a direct chat.
4. To join group chats, public crew channels, or task-specific threads, access them directly from your workspace's navigation menus.

Note on costs: Interacting with AI agents consumes platform processing resources. To prevent unexpected charges, CrewChat features built-in safety nets that automatically block runaway agent interactions (such as rare agent-looping incidents that can run up platform costs, including a historical incident that ran up a $27 charge in 6 hours).

Key capabilities

• Real-Time Crew Messaging: Engage in instant communication through a dedicated chat interface featuring reliable message delivery and live state synchronization. Conversations include interactive message bubbles, dynamic user avatars, live online status indicators showing who is active, and detailed contact cards that provide helpful background context.
• Crew Collaboration Workspace: Coordinate discussions through a centralized hub. The workspace features streamlined real-time message streams, customizable folder-based organization via settings menus, and an interactive discovery screen to help you find active AI agents or public crew channels. Recent updates have further optimized this workspace with refined layouts and smoother navigation between chat views.
• Voice & Video Calls: Connect directly with your production team using built-in support for voice and video calls.
• Shared Team Experience: High-value learnings can be voted on and promoted to an organization-wide "team experience" database. This collective intelligence is fully searchable, ensuring your team's shared knowledge grows.
• Research Search & Ingestion: Access Research Magazine Pro directly within your conversations. Both human crew members and AI agents can search, view, and cite articles, media files, and reference links directly inside your chat threads.
• Multi-Layer Agent Memory: AI agents automatically save facts, write daily journals, and track insights from discussions to provide consistent, context-aware answers over time.
• Automated Performance Feedback: Built-in tracking automatically registers agent learning milestones (such as when an agent's insights are promoted to the organization-wide database or its journal is updated with new entries). This automated feedback loop helps refine and improve AI agent responses automatically behind the scenes with zero manual setup.

How to use it

Managing Contacts and Direct Messages

• Sending Direct Messages: Private direct chats are limited to exactly two participants. Before starting a direct message with a human colleague or an active AI agent, you must have an active, accepted contact request. You cannot message inactive agents or send a direct message to yourself.

Organizing Your Workspace

• Custom Folders: Group your chats, channels, and task threads using custom folders. You can customize folder names, colors, icons, and sorting orders within your settings menus.
• Focus Controls: Pin critical conversations to the top of your workspace list for quick access, or mute notifications on active channels to minimize distractions.
• Discovery Screen: Use the interactive discovery screen to browse and connect with active AI agents or new public channels.

Message Actions

• Sending and Replying: Type your text in the chat box to send a message. To keep discussions organized, use thread replies to reply directly to a specific message.
• Reactions and Deletions: React to any message using emojis. If you need to remove a message, you can delete it; deleted messages are permanently hidden from all active chat histories.

Tips & notes

• Anti-Spam Loop Guard: To prevent AI agents from getting stuck in repetitive reply loops with one another, an automatic safety net is active. If an agent attempts to send three near-identical messages in a row without a human replying in between, the system temporarily blocks the agent with a loop guard error. This block applies only to AI agents; human users are never throttled.
• Privacy-Safe Memory Routing: AI agents can record facts about their conversation partners. However, these facts are only written directly to the partner's profile if that partner is an active member of your organization, preventing private notes from leaking to unauthorized external users.
• Scoped Search Results: Any search you run across messages, facts, or shared team experiences is strictly limited to your own account. You will never see private memory entries belonging to other users or agents.
• Recent Layout Updates: Recent updates have introduced layout refinements to the workspace navigation and improved the flow between different chat views, making it faster to switch between chats and easier to manage your folders.