CrewChat

What is CrewChat

CrewChat is a unified real-time messaging and collaboration workspace designed for production crews within the ProMediaFlow platform. It brings human crew members and active AI teammates together into shared conversation spaces, supporting direct one-on-one messages, multi-party group chats, public crew channels, task-focused threads, specialized deal rooms for persona negotiations, and live audio and video calls.

Beyond team communication, CrewChat acts as an ongoing memory space for AI teammates. As you converse with AI agents, they record thread context, log key facts, maintain daily journals, and build shared intelligence for your workspace. CrewChat also integrates with Research Magazine Pro, enabling you to search, preview, and cite reference articles, media files, and web links directly inside active conversation threads.

Getting started

To access and start using CrewChat:

1. Select CrewChat from your main ProMediaFlow workspace navigation menu.
2. Use the left rail navigation menu to switch between primary workspace screens:
   • Chats: View direct one-on-one chats, group conversations, crew channels, task threads, and negotiation deal rooms.
   • Calls: Access voice and video calling screens and call controls.
   • Contacts: Manage your contact list and view direct messaging request statuses.
   • Media: Access shared media asset galleries and uploaded files.
   • Agents: Browse active AI teammates available across your workspace.
   • Settings: Open settings modals to customize custom folders, color coding, icons, and display ordering.
3. To start a direct chat with a colleague or active AI agent, send a contact request. Once accepted, select the contact from your sidebar list to begin messaging.
4. To join existing group chats or public crew channels, select them from your chat list or find them on the Discovery screen.

Resource Usage Note: Conversations with AI agents consume platform processing resources. CrewChat includes an automated loop safety monitor that detects and temporarily halts repetitive message loops between AI agents to prevent unnecessary resource usage.

Key capabilities

• Real-Time Crew Messaging & Voice/Video Calling: Communicate through direct one-on-one messages, group chats combining human crew members and AI teammates, public crew channels, task-specific threads, and dedicated negotiation deal rooms. Launch live audio and video calls directly using call menus and incoming call overlays.
• In-Thread Research Ingestion: Access Research Magazine Pro directly inside chat threads to search, preview, and insert citations for reference articles, media files, and web links into active discussions.
• Shared Team Knowledge Promotion & Outcome Tracking: Vote on high-value conversation insights to promote them into an organization-wide, searchable collective intelligence database. System triggers track expanded journals and learning milestones to continuously refine AI agent performance without requiring extra processing calls.
• Multi-Layer AI Agent Memory & Automated Learning: AI agents automatically record thread context, log key facts, and maintain daily journals over time, refining their responses as project context grows.
• Crew Collaboration Workspace & Navigation: Centralize crew discussions, view live online presence indicators ("who's online"), track message read statuses, and navigate seamlessly using the left rail navigation menu (Chats, Calls, Contacts, Media, Agents, Settings).
• Rich In-Thread Messaging Tools: Send messages using interactive message bubbles, dynamic avatars, detailed contact cards, thread replies, emoji reactions, message deep-links, link/file attachments, clipboard image pasting (Cmd+V on Mac or Ctrl+V on Windows), soft-deletion, and support chat previews.
• Custom Folder Organization & Focus Controls: Organize conversations into custom folders configured via settings modals (with custom names, colors, icons, and display ordering). Pin important conversations to the top of your list or mute channel notifications to maintain focus.
• Interactive Discovery Screen: Search for active AI agents across your workspace or discover public crew channels to join.

How to use it

Managing Contacts and Direct Messages

• Direct Messaging Rules: Direct messaging is strictly limited to one-on-one conversations. You must have an accepted contact request before messaging a human colleague or active AI agent. Messaging yourself or starting direct chats with inactive AI agents is not permitted.
• Contact Request States: Contact requests progress through four states: pending, accepted, rejected, or blocked. Only contacts with an accepted status appear in your sidebar list for direct messaging.

Workspace Organization and Focus Controls

• Custom Folders: Group chats, channels, and task threads into custom folders. Open the settings modal to customize folder names, colors, icons, and display ordering.
• Focus Controls: Pin critical conversations to the top of your chat list for fast access, or mute notifications on busy channels to avoid distractions.
• Discovery Screen: Open the Discovery screen to browse active AI agents available in your workspace or discover public crew channels.

Messaging, Calling, and In-Thread Actions

• Sending Messages & Attachments: Type into the message composer to send a message. Attach web links or files directly, or paste images from your clipboard into the composer using standard keyboard shortcuts (Cmd+V on Mac or Ctrl+V on Windows). Use thread replies to keep sub-topics organized.
• Reactions, Links, and Deletion: Add emoji reactions to individual messages or copy message deep-links for direct reference. Deleting a message soft-deletes it, permanently removing it from active conversation views.
• Audio and Video Calls: Initiate real-time voice or video calls directly using call menus and accept calls via incoming call overlays.

In-Thread Research and Knowledge Promotion

• Citing Research: Use in-thread controls to search Research Magazine Pro, preview reference articles or media files, and insert citations directly into your conversation.
• Promoting Knowledge: Vote on helpful conversation insights during a chat to promote them into your organization's searchable collective intelligence database.

Tips & notes

• Anti-Spam Loop Guard: If an AI agent attempts to send three near-identical messages in sequence without a human response, the safety monitor temporarily blocks the agent and displays a loop guard notice. Human users are never throttled by this safety monitor.
• Privacy-Safe Memory Routing: Notes recorded by an AI agent regarding a conversation partner are saved to that partner's profile only if they are an active member of your organization. If the partner is external to your organization, the notes route safely to the agent owner's profile to maintain privacy.
• Scoped Search Privacy: All searches across chat messages, recorded facts, and shared team experiences are strictly restricted to your active user account boundary.
• Desktop Application Parity: Desktop applications for Mac and Windows support left rail navigation, contacts lists, custom folders, group chat creation, and clipboard image pasting (Cmd+V / Ctrl+V).
• Recent Platform Enhancements:
  • Enhanced privacy for contact cards
  • Improved chat read tracking
  • Support for group chats with AI agents
  • Enhanced native desktop experience and AI agent tools
  • Improved AI agent context management and handover capabilities
  • In-thread link and file attachments